Shipping policy
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Shipping Areas
- We ship throughout Italy and to countries within the European Union (EU).
- We ship throughout Italy and to countries within the European Union (EU).
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Delivery Times
- Delivery times vary between 2 to 6 business days from the date of shipment.
- Delivery times may vary depending on the specific destination and external circumstances such as holidays or adverse weather conditions.
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Order Processing
- Orders are processed within 1-3 business days after payment confirmation.
- In case of high order volumes, processing times may vary slightly. In such cases, we will promptly inform the customer.
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Shipping Costs
- Italy: Shipping costs within Italy are calculated based on the weight and volume of the order and will be clearly indicated during the checkout process.
- European Union: For shipments to other EU countries, costs will also be calculated based on the weight, volume, and specific destination and communicated during checkout.
- We offer free shipping for orders over a certain amount. Please check our current promotions for more details.
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Carriers Used
- We partner with reliable and internationally recognized carriers to ensure that orders are delivered safely and on time. Our logistics partners include DHL, UPS, Poste Italiane.
- We partner with reliable and internationally recognized carriers to ensure that orders are delivered safely and on time. Our logistics partners include DHL, UPS, Poste Italiane.
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Shipment Tracking
- Once the order has been shipped, the customer will receive a confirmation email containing the tracking number and a link to monitor the delivery status in real-time.
- For any issues or questions regarding tracking, our customer service is available for assistance.
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Failed Delivery
- If delivery is not possible due to the recipient's absence, the carrier will make additional attempts or leave instructions for collection at a designated point.
- If delivery is unsuccessful after several attempts, the order will be returned to our warehouse. In this case, we will contact the customer to arrange a new shipment; additional charges may apply.
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Customs Duties and Taxes
- For shipments within the EU, no customs duties or additional taxes are expected. The price indicated during checkout is the final price the customer will pay.
- For shipments within the EU, no customs duties or additional taxes are expected. The price indicated during checkout is the final price the customer will pay.
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Damaged or Lost Packages
- If the package appears visibly damaged upon delivery, please accept it with reservation or refuse it and contact our customer service immediately.
- In case of a lost package, we will conduct the necessary investigations with the carrier and, if necessary, arrange for a new shipment or a full refund.
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Changes to the Shipping Address
- Any changes to the shipping address must be communicated promptly, preferably within 24 hours of placing the order. After the order has been shipped, it will no longer be possible to modify the delivery address.
- Any changes to the shipping address must be communicated promptly, preferably within 24 hours of placing the order. After the order has been shipped, it will no longer be possible to modify the delivery address.
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Holidays and Exceptional Delays
- Please note that during holiday periods or in exceptional circumstances (e.g., health emergencies, extreme weather conditions), delivery times may be delayed. We will do our best to inform customers of any unforeseen delays.
For more information or assistance regarding shipping, please do not hesitate to contact our customer service at store@lm3d.it.
Thank you for choosing our services!